Company believes in philosophy of after sales service being a ‘service’ to our customers not a profit generating part of our business. Our services must enrich people’s lives. Innovation in all areas of our business is essential to attaining and sustaining leadership. Our skilled management team is our company’s most valuable resource. We make all the necessary resources available to ensure that a successful business relationship is well rooted and developed.
CRM that means customer relation management and we can only manage the customer relation when we serve them at our best. The builders who sell and disappear after selling can never succeed and the strategy as well is not considered to be the good one. However actual service starts after selling the product when customer can give the real feedback of the product on use and via that feedback as service Provider the organization can improve.
Harmony Facility Management Pvt Ltd is a great initiative of Manglam build developers wherein the services are based on after selling. Whatever the issues if any faced by the customer can be resolved on immediate basis. The overall maintenance of the project is a major responsibility of Harmony team. There is a proper channel where customer can report the glitches and get them resolved as soon as possible.
Why we need Maintenance?
Regular maintenance is essential to keep equipment, machines and the work environment safe and reliable. It helps to eliminate workplace hazards. Lack of maintenance or inadequate maintenance can lead to dangerous situations, accidents and health problems.
Regular Maintenance is required to eliminate continuous hazards and it increases the safety in all terms. Lack of maintenance can cause serious accidents. Harmony staff is improving day by day by keeping themselves updated through training on safety measures. Trainings are being conducted by the senior management staff that are already well equipped with knowledge and know about practical challenges one can face. Poor maintenance often leads customer dissatisfaction which can hamper the company image for sure.
Yet, maintenance helps to create conditions that are not uncomfortable or directly harmful to staff, other users and equipment- essential for an efficient and satisfying working / living environment. And, it will boost public image of the place resulting in appreciation of the price and uninterrupted working / living standards.
What all Service we give?
Security and Safety:
- 24*7 security systems along with CCTV cameras
- Maintenance and up keep of fire frightening equipments.
Hygiene and Sanitation:
- Sewage Treatment plan
- Daily sweeping of common areas, corridors, stairs and Parking.
- Cleaning of Roof top, drainage and chambers.
Water Supply:
- Maintenance of water distribution network
- Regular cleaning of overhead tanks
- Maintenance of bore well and open well submersibles.
- Drinking Water Supply through RO and Water chilling plant.
Electrical:
- Testing and Maintenance of electrical ear thing pit hole.
- Operation and maintenance of generators sets for common area power back up services.
- Operation and maintenance of lifts ,escalators
At the end it includes of maintaining the greenery as well the proper upkeep of landscaping.
By the entire service customer get high life conditions and very hygienic environment to live in.
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